Support - Hot Line & Helpdesk
Enhanced & Standard service levels are available
Support Proceedure
- Requests are received from client’s nominated contact(s) by telephone or email
- If necessary a Support Request Reference is issued
- The Support Request is evaluated and actioned, and the client’s nominated contact(s) advised accordingly
- Escalation procedures exist to deal with issues requiring further investigation, with recourse to third parties if necessary
- We are able to provide remote access support using web meeting facility. This allows us to instantly view your desktop and, if desired, take control and guide you through procedures step-by-step